How BuzzPilot Built Your Care Your Choice a Coordinator-Ready NDIS Website From Scratch
PARTNERS WITH
Your Care Your Choice is a registered NDIS provider delivering personal care, community nursing, daily living support, and high intensity complex care across Melbourne and regional Victoria.
Wide coverage. Serious registration. Real clinical capability.
But they had no website. No branding. No way for coordinators to find them or verify what they deliver.
The Problem
Your Care Your Choice had
❌ No website
❌ No branding or visual identity
❌ No online presence of any kind
❌No service pages explaining what they deliver
❌No referral pathway for support coordinators
❌No compliance pages
❌No way for families or participants to understand how to get started
In the NDIS space, support coordinators do not refer to providers they cannot verify. If they search your business and find nothing, you are invisible to the people who send you participants.
Your Care Your Choice had the registration, the team, and the coverage area. They had none of the digital infrastructure to prove it.
Every week without a website was referrals lost to providers who simply showed up online.
What We Built
We built everything from zero. Branding, website, messaging, structure. A complete digital presence designed for one outcome: coordinator confidence.
Complete Brand Identity:
Logo, colour system, and visual language. Built to communicate professionalism and NDIS credibility from the first impression.
Full Website Build:
Clean, structured site with clear navigation. Home, About Us, Core Services, High Intensity Care, Make a Referral, Contact. Every page serves a purpose.
Clear Service Pages:
Each service explained in plain language. What it covers, how it works, who it is for. Coordinators can verify what is delivered without guessing.
Dedicated High Intensity and Complex Care Page:
A standalone page for complex supports. This separates them from standard providers and gives coordinators a reason to refer complex participants their way.
"Make a Referral" Coordinator Pathway:
A dedicated referral page with clear instructions. Not a generic contact form. Coordinators can see exactly how to refer and what capability backs the service.
Dedicated Coordinator Section on Homepage:
A standalone section speaking directly to support coordinators. Coverage confirmed. Capability summarised. One referral, one provider, standard and complex care covered.
"How to Get Started" Process:
Five clear steps. Get in touch. Meet and greet. Meet your team. Support begins. Stay and adjust. Removes uncertainty for families navigating NDIS for the first time.
Audience Segmentation:
Separate sections for NDIS participants, parents and families, nominees and guardians, and support coordinators. Each audience sees messaging written for their specific concerns.
Service Area Coverage:
Full suburb-level coverage listed across Melbourne metro and regional Victoria. Over 40 suburbs named. Coordinators can confirm coverage without calling.
Compliance Pages:
Privacy policy. Terms and conditions. Complaints and feedback. All live and accessible.
FAQ Section:
Direct answers to the questions coordinators and families ask most. Registration, coverage, capability, support worker matching.
Mobile-First Design:
Built for phones first. Coordinators and families browse on mobile. The experience reflects that.
Not a template. A referral-ready digital presence built for a provider that had nothing before.
Results
| Before | After |
|---|---|
| 👉 No website | ✅ Full professional NDIS website live |
| 👉 No branding | ✅ Complete brand identity |
| 👉 No online presence | ✅ Coordinator-ready digital footprint across Melbourne and regional VIC |
| 👉 No service pages | ✅ Clear service pages for every support category |
| 👉 No referral pathway | ✅ Dedicated “Make a Referral” page |
| 👉 Complex care capability hidden | ✅ Dedicated high intensity care page |
| 👉 No compliance pages | ✅ Privacy, terms, and complaints pages live |
| 👉 No process clarity | ✅ Five-step “How to Get Started” for families |
| 👉 No coordinator-facing content | ✅ Dedicated coordinator section on homepage |
| 👉 No coverage confirmation | ✅ 40+ suburbs listed across Melbourne metro and regional VIC |
| Before | After |
|---|---|
| 👉 No website | ✅ Full professional NDIS website live |
| 👉 No branding | ✅ Complete brand identity |
| 👉 No online presence | ✅ Coordinator-ready digital footprint across Melbourne and regional VIC |
| 👉 No service pages | ✅ Clear service pages for every support category |
| 👉 No referral pathway | ✅ Dedicated “Make a Referral” page |
| 👉 Complex care capability hidden | ✅ Dedicated high intensity care page |
| 👉 No compliance pages | ✅ Privacy, terms, and complaints pages live |
| 👉 No process clarity | ✅ Five-step “How to Get Started” for families |
| 👉 No coordinator-facing content | ✅ Dedicated coordinator section on homepage |
| 👉 No coverage confirmation | ✅ 40+ suburbs listed across Melbourne metro and regional VIC |
The Impact
👉 Your Care Your Choice went from zero digital presence to a complete, coordinator-ready platform.
👉 A website that communicates credibility on first visit. Clear service pages that tell coordinators exactly what is covered. A dedicated complex care page that positions them for high intensity referrals. A referral pathway coordinators can use without friction. Coverage across Melbourne metro and regional Victoria clearly confirmed. Compliance pages live and accessible. A digital presence that matches the depth of their registration and the quality of their team.
👉 In NDIS, coordinators refer to providers they can verify. If your website does not clearly show what you deliver and where you operate, you are not in the conversation.
👉 Your Care Your Choice is now in the conversation.
See what is missing, what is non-compliant, and what is stopping referrals.
